Return Policy

At Cuddle Clipz, we want you to love your purchase. if for any reason you’re not completely satisfied, we offer a 50-day return policy from the date your order is delivered.

eligibility for returns

to be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. items that show signs of wear, damage, or misuse may not be eligible for a refund.

returns must be requested within 50 days of delivery. any requests made after this period will not be accepted.

how to start a return

to initiate a return, please contact us through our website with your order number and reason for return. once your return is approved, you’ll receive instructions on how to send your item back.

customers are responsible for return shipping costs unless the item arrived damaged or defective.

refunds

once we receive and inspect your return, we will notify you of the approval or rejection of your refund. if approved, refunds will be processed to your original payment method within a reasonable timeframe. original shipping fees are non-refundable.

buy one, get one free promotions

for buy one, get one free orders, both items must be returned together to qualify for a refund unless otherwise stated. partial returns from promotional orders may not be eligible for a full refund.

damaged or defective items

if your item arrives damaged or defective, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

exchanges

at this time, we do not offer direct exchanges. if you would like a different item, please return your original purchase and place a new order.

contact us

if you have any questions about our return policy, please reach out to us through our website. we’re always happy to help.